Privacy Policy

This Privacy Policy explains how Shuffle Casino collects, uses, stores and protects information when you visit the website, create or use an account, play casino games or contact support. It also explains your privacy choices and how to request access, correction or deletion of your personal information.

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Information we collect and why we use it

Shuffle Casino handles information that is needed to operate an online casino service, maintain player accounts, process transactions, provide support and help keep the website safe. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information is created when you use the website or interact with your account.

In this article

Information we collect and why we use it How information is used and shared Cookies, security and retention Your privacy rights and how to make a request

Account and contact details

When you register, we may collect account details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also keep records of your account activity, support requests, communications, choices and information needed to manage your relationship with Shuffle Casino. These details help us create and administer your account, communicate with you and provide the services you request.

Identity and verification information

We may request information or documents to verify your identity, age, eligibility or ownership of an account. This can include identity documents, proof of address and information used for account security, source of funds checks or anti-fraud reviews. Verification information is used to help protect players, prevent misuse of the service and meet applicable legal and operational requirements. If a third party assists with verification, that provider may process information on our behalf for the relevant purpose.

Payment and transaction records

If you deposit, withdraw or otherwise use account funds, we may handle payment and transaction information. This may include payment method details, transaction amounts, dates, status information, account balances and records of related checks. Payment providers may collect or process some information directly under their own privacy notices. Shuffle Casino uses transaction information to process payments, investigate unusual activity, prevent fraud, resolve disputes and maintain accurate records.

Device, usage and technical information

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, pages visited, login times and interactions with website features. We may also collect approximate location information derived from technical data. This information helps us understand how the website is used, improve performance, maintain security, troubleshoot problems and identify activity that may be unusual or unauthorised.

Support and communication information

When you contact support or otherwise communicate with Shuffle Casino, we may keep the details you provide, together with records of the request and our response. This allows us to answer questions, investigate account issues, resolve payment concerns, monitor service quality and maintain a reliable history of important communications.

How information is used and shared

Shuffle Casino uses personal information for appropriate purposes connected with providing the website and casino services. The main purposes may include:

Creating, verifying, administering and securing player accounts.
Providing casino services and maintaining account settings and preferences.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility.
Carrying out anti-fraud, anti-money laundering, security and integrity checks where required.
Monitoring activity for unusual, unsafe, unlawful or unauthorised behaviour.
Providing customer support and resolving account, technical or payment issues.
Applying responsible gambling tools, restrictions and account preferences where relevant.
Sending service communications about accounts, transactions, security, important changes and operational matters.
Improving website features, usability, performance and security through technical and usage analysis.
Meeting applicable legal, tax, accounting, court, official or record-keeping requirements.
Protecting the rights, property and safety of Shuffle Casino, players and other people.

Where a particular use relies on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that was lawfully completed before the withdrawal. It may also not stop processing that is necessary to provide the service, complete a transaction, protect the website, prevent fraud or comply with a legal obligation.

Service providers

Information may be shared with trusted providers that help operate the website and related services. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, security, analytics or communications. They should handle information only for authorised purposes and apply suitable safeguards. Access is intended to be limited to information needed for the relevant service.

Other permitted disclosures

Information may also be disclosed where this is necessary to respond to a lawful request, enforce applicable terms, investigate suspected fraud or unlawful activity, protect a person from harm, or support the transfer, restructuring or operation of part of the service. We do not provide personal information to unrelated parties for their own marketing purposes unless this is permitted and you have been properly informed or have provided the required choice.

Information may be processed or stored in Australia or another country, depending on the systems and providers used to operate the website. Where information is handled by a provider, reasonable steps are taken to support secure, authorised and appropriate processing.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Shuffle Casino may use cookies that are necessary for login, account security, navigation, session management and core website functions. Other cookies may help remember preferences, understand website use, measure performance, improve features or support relevant communications.

You can manage, limit or block cookies through your browser settings. If you disable necessary cookies, parts of the website may not work correctly. You may need to enter information again or lose saved preferences. Browser settings vary, so you should check the help information for the browser or device you use. Changing cookie settings may not remove information that has already been collected.

Security measures

Shuffle Casino uses reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, secure systems, monitoring, staff procedures and security reviews. These measures are regularly considered in light of the services and risks involved.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, avoid sharing access to your account and use appropriate security settings on your device. Contact support promptly if you believe your account or information has been accessed without permission.

Storage and retention

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy. This can include account administration, customer support, transaction handling, dispute resolution, security, fraud prevention and record keeping. The length of time depends on the type of information and the reason it is retained.

Some records must be kept for a period required by law even after an account is closed. This means that closing an account or asking for deletion may not result in the immediate removal of every record. When information is no longer needed, it may be securely deleted, destroyed or made anonymous, subject to continuing legal, security, dispute or operational requirements.

Your privacy rights and how to make a request

You may have rights and choices in relation to personal information held about you. The available options can depend on the type of information, the reason it was collected and any requirements that apply. Shuffle Casino will consider privacy requests fairly and within a reasonable time.

How to exercise your data rights

To make a privacy or data request, contact support@shufflecasino.top. You may ask for access to personal information held about you, correction of information that is inaccurate or incomplete, or deletion of your information where deletion is permitted. You may also use this email address to withdraw consent to marketing communications.

Access: request a copy of, or information about, the personal information associated with your account.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
Deletion: ask for personal information to be deleted when it is no longer needed or deletion is otherwise available. Some information cannot be deleted immediately where it must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes.
Marketing consent: withdraw consent to marketing at any time by contacting support@shufflecasino.top. You may also use an unsubscribe option included in a marketing message where one is provided.
Questions or concerns: contact support@shufflecasino.top if you believe your information has been handled incorrectly or if you need an explanation of this Privacy Policy.

Verification and limits on requests

For security, we may need to confirm your identity before completing an access, correction or deletion request. This helps prevent information being disclosed or changed by someone who is not authorised to act for you. We may ask for clarification if a request is incomplete, unclear or covers information that cannot be identified reliably.

Some information is needed to operate an account, complete verification, process transactions or meet applicable requirements. If you do not provide requested information, or ask for information to be deleted, Shuffle Casino may not be able to provide particular services, complete verification or maintain the account. This does not prevent you from making a privacy request.

Marketing and service messages

Service messages may still be sent when they are needed to operate or secure your account, process transactions, respond to a request or tell you about important changes. These are different from optional marketing communications. Withdrawing consent to marketing does not necessarily stop essential service or security messages.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply from the date it is made available on the website. Players should review this page periodically so they remain informed about how information is handled.

When contacting support@shufflecasino.top about privacy, please provide enough detail for your request to be understood, but do not send unnecessary sensitive information in your first message. We may request further information through an appropriate process if it is needed to locate your records or confirm your identity.