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Shuffle Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use the Shuffle Casino website, create an account, play games or use related services. Please read them carefully before registering or depositing funds. By using the website, you agree to follow these terms, any rules displayed for individual games and promotions, and all applicable Australian laws.
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1. General terms and eligibility
These Terms & Conditions form a legal agreement between you and Shuffle Casino in relation to your use of the website and its services. They apply to all visitors, registered customers and players, whether you access the website by computer, mobile device or another supported method. Additional terms may apply to particular games, payment methods, promotions or features. Where additional terms apply, they will be made available before or during use of the relevant service.
In this article
You must read and understand these terms before using the website. If you do not agree with any part of them, you must not register, deposit funds, place bets or otherwise use the services. Continuing to use the website after changes have been published may be treated as acceptance of the updated terms.
Eligibility and lawful use
You may only use Shuffle Casino if you are legally permitted to do so in the place where you are located. You must meet the applicable minimum age requirement and satisfy any identity, location or verification checks that may apply. It is your responsibility to confirm that online gambling is lawful for you before accessing the website.
- You must provide accurate, current and complete information when registering and whenever your details change.
- You must use the website only for personal entertainment and not on behalf of another person, business or organisation.
- You must not allow another person to access or use your account.
- You must not use the website if you are self-excluded, subject to a gambling restriction or otherwise prohibited from participating.
- You must comply with all applicable laws, regulations, game rules and instructions shown on the website.
Shuffle Casino may refuse an application, restrict access or request further information where this is necessary to meet legal, regulatory, security, responsible gambling or risk-management obligations. Access to particular services may also depend on your location, the device you use or the availability of the relevant game.
2. Accounts, deposits, games and withdrawals
Account security
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. Choose a strong password, do not reuse it on other services and log out when using a shared device. You must notify Shuffle Casino as soon as possible if you believe your account has been compromised, information has been used without permission or a security problem has occurred.
Only one account may be held by each customer unless Shuffle Casino has expressly approved otherwise. Duplicate, false or linked accounts may be restricted, closed or reviewed. Any decision about account status will be made in accordance with applicable law, these terms and relevant verification or security requirements.
Verification and account information
Shuffle Casino may ask you to confirm your identity, age, address, payment ownership, source of funds or other information. You must provide documents and information that are genuine, legible and current. Reviews may be completed before or after account activity, including before a withdrawal or where activity creates a security or compliance concern. Failure to complete a reasonable verification request may result in a delay, restriction or closure of the account.
Deposits and gameplay
Deposits must be made using an approved payment method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without prior approval. Payment providers may apply their own terms, fees or processing requirements. Shuffle Casino is not responsible for delays or refusals caused by a bank, card provider, payment service or network.
You should only deposit funds that you can afford to lose. A deposit is not a guarantee of winnings, and games involve risk. Once a bet or game transaction has been accepted, it generally cannot be cancelled unless the applicable game rules or technical error procedures provide otherwise. Game outcomes are determined by the rules and systems applicable to the relevant game. You should review those rules before playing.
You must check your balance, bet details and transaction history regularly. If you believe a transaction is incorrect, report it promptly through the available support channels. In the event of a technical interruption, incorrect display, communication failure or other system error, Shuffle Casino may investigate the affected activity and take reasonable corrective action. Transactions affected by an obvious error may be reviewed or voided where permitted by law.
Withdrawals and remaining balances
Withdrawal requests may be subject to identity checks, payment verification, fraud prevention reviews and any requirements shown during the transaction process. Funds may be returned through an approved method and may not always be sent using the same method selected for a deposit. You must provide correct payment information and respond to reasonable requests for clarification.
If an account is closed, any remaining balance will be handled in accordance with these terms, applicable law and the outcome of any required review. Funds may be withheld or adjusted where there is evidence of fraud, unlawful activity, misuse of a promotion, chargeback activity or a material breach of these terms. Nothing in this section limits any mandatory rights you may have under Australian consumer law.
3. Promotions, responsible gambling and prohibited conduct
Promotions and bonuses
Any promotion, bonus, free play offer or other incentive is subject to its own published promotional terms. Those terms may include eligibility requirements, qualifying activity, expiry conditions, game restrictions, account limits and withdrawal rules. You should read the full promotional terms before participating. If promotional terms conflict with these general terms, the promotional terms will apply only to the relevant offer.
A promotion may be unavailable to some customers or locations. Shuffle Casino may correct an obvious error, withdraw an offer where permitted, or prevent abuse of a promotion. A customer must not create accounts, place transactions or coordinate activity for the purpose of obtaining an unfair promotional advantage. Where a promotion has been misused or obtained through inaccurate information, associated benefits may be removed following a review.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget and time limit before you play, keep your gambling separate from essential spending and never gamble with money needed for bills or daily living. Avoid gambling when affected by alcohol, stress, tiredness or other circumstances that may affect your judgement.
- Take regular breaks and keep track of the time and money you spend.
- Do not chase losses or increase your stakes because you are trying to recover money.
- Use available deposit, spending, session or other safer-gambling tools where suitable.
- Ask for support if gambling is affecting your finances, relationships, work, study or wellbeing.
- Request account restrictions, a break or self-exclusion if you need help controlling your gambling.
Shuffle Casino may apply responsible gambling checks, limits, interruptions or other safeguards. These measures may affect access to an account or particular services. You must not try to bypass a restriction, self-exclusion or account closure by opening another account or using another person's account. Information about available support tools and external gambling help services should be reviewed before you play.
Unacceptable activity
You must not use the website for fraud, money laundering, unlawful activity, market manipulation, harassment or any other improper purpose. You must not interfere with the website, introduce malicious code, use automated software, exploit a fault, reverse engineer a service or attempt to gain unauthorised access. You must not provide misleading information, conceal relevant facts, abuse chargeback processes or use another person's payment details without authority.
Where prohibited activity or a serious breach is suspected, Shuffle Casino may suspend or close an account, cancel affected transactions, restrict funds pending review and report matters to relevant parties where required or permitted. Any action will be taken subject to applicable law and relevant customer rights.
4. Website use, privacy, liability and changes
Website content and intellectual property
The website, including its text, design, graphics, software, logos, game presentation and other content, is owned by or used with permission by Shuffle Casino and its service providers. You may use the website for personal, lawful purposes only. You must not copy, adapt, distribute, publish, sell, frame or commercially exploit website content unless you have written permission or the law allows you to do so.
Availability and liability
Shuffle Casino aims to keep the website and services available, secure and accurate, but continuous or error-free operation cannot be guaranteed. Access may be interrupted by maintenance, technical faults, internet problems, events outside reasonable control or changes to a service. We may change, suspend or discontinue a game, feature or part of the website where reasonably necessary.
To the extent permitted by law, Shuffle Casino is not responsible for loss caused by your failure to protect account details, your device or internet connection, unauthorised access that was not reported promptly, inaccurate information supplied by you, or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies a guarantee, condition, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may be collected, used, stored and disclosed as described in that policy and as otherwise permitted or required by law. Shuffle Casino may send service messages about your account, transactions, security, verification, changes or responsible gambling. Marketing communications should be managed using the available preferences or instructions.
Suspension, closure and changes to these terms
You may stop using the website or request account closure at any time. Shuffle Casino may suspend, restrict or close an account where required for legal, security, responsible gambling, operational or risk reasons, or where you have breached these terms. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or misuse.
These terms may be updated to reflect changes to the website, services, law, technology or risk controls. The latest version will be published on the website with its effective date where appropriate. You should review the terms regularly. If a change materially affects your use of the services, you should stop using the website if you do not accept it.
Governing law and support
These terms are intended to operate consistently with applicable Australian law. Any dispute should first be raised through the available Shuffle Casino support process so it can be reviewed fairly and efficiently. Nothing in these terms prevents you from using a complaint, dispute resolution or consumer protection process available to you by law.
If you have a question about these terms, your account, a transaction, a game or responsible gambling options, please use the support or contact facilities provided on the website. Keep your account details secure and do not include unnecessary sensitive information when making an enquiry.
