Responsible Gaming

Shuffle Casino is committed to promoting safe, informed and responsible gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Take time to understand your choices, set limits before you play and ask for support if gambling begins to affect your life.

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Our approach to responsible gambling

Responsible gambling means making deliberate decisions about when, why and how much you gamble. It includes understanding that casino games are based on chance, accepting that losses can occur and keeping gambling within a level that you can comfortably afford. No betting strategy can guarantee a win, and past results do not predict future outcomes.

In this article

Our approach to responsible gambling Managing your gambling activity Recognising when gambling may be a problem Account protection and getting assistance

Shuffle Casino supports a balanced approach to play. We encourage every customer to view gambling as paid entertainment and to make independent decisions about their activity. You should never gamble with money needed for rent, bills, food, education, medical expenses or other essential commitments. You should also avoid gambling with borrowed money or money that has been set aside for someone else.

Australian gambling rules and support arrangements can vary between states and territories. You are responsible for making sure that you are legally permitted to access and use gambling services from your location. You must be at least 18 years of age to gamble. We may request information to verify age, identity, account ownership or location, and an account may be restricted where required by law or our policies.

A few principles for safer play

Set a spending limit before you begin and do not increase it to recover losses.
Set a time limit and take regular breaks away from the screen.
Only gamble with money you can afford to lose.
Keep gambling separate from essential household spending.
Do not gamble when you are upset, tired, under the influence of alcohol or affected by medication.
Never chase losses or treat gambling as a source of income.
Keep your account details private and do not allow another person to use your account.
Stop playing if gambling is no longer enjoyable or feels difficult to control.

Managing your gambling activity

Planning ahead can make it easier to keep gambling within your personal boundaries. Before you play, decide how much money and time you are willing to spend. Treat that amount as an entertainment cost rather than an investment. Once your limit has been reached, stop for the day or for the period you have chosen, regardless of whether you are winning or losing.

If responsible gambling features are available on your account, use them to support your plan. Depending on the service and applicable requirements, these features may include deposit controls, spending or loss limits, session reminders, activity statements, time-outs or account self-exclusion. Read the instructions carefully before setting a restriction, including any information about how long it applies and whether it can be changed.

Limits and breaks

A limit is most effective when it is decided before gambling begins. Consider setting a budget for a day, week or other suitable period, and include all gambling activity in that budget. A time reminder can help you notice how long you have been playing. Regular breaks can also help you reassess whether you are still making decisions calmly.

A time-out or break may be useful when you want to step away temporarily. Self-exclusion is a stronger option for people who want to stop gambling for a longer period. If you choose self-exclusion, follow the available process carefully and do not create another account or ask someone else to gamble on your behalf. Contact the relevant customer support channel shown on the website if you need help understanding an account restriction.

Keeping track of your activity

Review your deposits, withdrawals, bets and time spent playing regularly. Looking at your activity away from the excitement of a game can give you a clearer view of your habits. Ask yourself whether your gambling is taking more time or money than intended, whether you are hiding it from others, and whether you feel pressure to continue after a loss.

Choose a realistic entertainment budget.
Apply any available limits before you start playing.
Check your activity after each session.
Take a break if you exceed your plan or feel uncomfortable.
Review your habits regularly and seek support early if concerns arise.

Recognising when gambling may be a problem

Gambling problems can develop gradually. You do not need to wait until there is a major financial loss or a serious personal consequence before asking for help. A concern is worth taking seriously if gambling is affecting your mood, relationships, work, study, health or ability to meet everyday responsibilities.

Possible warning signs

Spending more time or money gambling than you planned.
Increasing your bets because smaller amounts no longer feel exciting.
Trying to win back money after a loss.
Borrowing money, selling belongings or missing payments to continue gambling.
Feeling restless, irritable or anxious when trying to stop.
Thinking about gambling throughout the day or finding it hard to concentrate on other activities.
Hiding gambling activity, losses or account transactions from family or friends.
Arguing with people close to you because of gambling.
Neglecting work, study, health, sleep or other responsibilities.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Attempting to stop or cut back but returning to gambling repeatedly.

If any of these signs apply to you, stop and consider taking a break or requesting self-exclusion. Speak openly with someone you trust, such as a family member, friend, doctor or qualified counsellor. An independent Australian gambling support service can provide confidential information, counselling and practical guidance. You can also seek help from a local health professional or a recognised community support organisation.

Support is available for people affected by someone else’s gambling as well. Family members and friends may experience stress, financial pressure or relationship difficulties, even when they are not gambling themselves. They can seek independent advice about setting boundaries, protecting household finances and supporting a loved one without taking responsibility for that person’s choices.

If gambling has contributed to immediate financial, emotional or safety concerns, seek urgent assistance from an appropriate local emergency or health service. If you feel at risk of harming yourself or another person, contact emergency services in your area without delay.

Account protection and getting assistance

Responsible gambling also includes protecting your account and personal information. Use a strong, unique password, keep your login details confidential and sign out when using a shared device. Do not let another person deposit, withdraw or gamble through your account. If you believe someone has accessed your account or you can no longer control its use, stop gambling and use the available support or account security options.

We may take action to protect customers and comply with applicable requirements. This may include asking questions about account activity, applying restrictions, declining transactions, suspending an account or requesting additional information. These measures are intended to support account integrity and responsible participation. They should not be viewed as a replacement for personal limits or professional support.

When you need help with your account

For questions about available responsible gambling tools, account restrictions, breaks or self-exclusion, use the customer support options displayed on the Shuffle Casino website. Do not send sensitive information through an unverified channel. If your concern relates to gambling harm, an independent support service or qualified health professional may be better placed to provide confidential advice.

Please remember that a responsible gambling tool cannot remove every risk. The most important steps are to set boundaries before playing, respect those boundaries, take breaks and ask for support early. Gambling should remain affordable, voluntary and enjoyable. If it is no longer meeting those conditions, stopping is the safest choice.

Be honest with yourself about your gambling habits.
Talk to someone you trust if you are concerned.
Use available limits, breaks or self-exclusion features.
Seek independent professional support when gambling affects your wellbeing.
Do not attempt to recover losses by gambling more.